Tech Support For Seminars

Technical support for logging onto web seminars:

Direct Support from Blackboard Collaborate:

  • North America, Toll Free: 1 (877) 382-2293
  • UK, Toll Free: (0800) 051-7248
  • Ireland, Toll Free (1800-64-4528)
  • Australia, Toll Free: 1 (800) 26-7338
  • International, Non Toll Free: 1 (606) 274-2370
  • online support portal

To participate in these web seminars, update your free Java software to the latest version.

      Access via PC

  • For PC users, please click here for screen capture directions on accessing the web seminar. To watch a video on how to join a web seminar, please click here.

     Access via Mac

  • For Mac users, please click here for screen capture directions on accessing the web seminar. To watch a video on how to join a web seminar, please click here

Tips on Participating in a Session


In Session

  • Be sure to join the session 5 – 10 minutes prior to the start.
  • Set your Connection Speed to the Internet.
  • Use the Audio Setup Wizard to test your microphone and speakers.
  • Participate in the session by responding to polls and providing feedback to the moderator.
  • Raise your hand hand button when you have a question or a comment.
  • Use Chat to send text messages to other participants and the moderator during the session.
  • Remember that running other applications on your computer can slow your connection to the session.

Participate from a Mobile Device (iPhone / iPad)

A free mobile app for iOS devices is available that allows you to participate in a session directly from your iPhone, iPod touch, or iPad! Students are able to fully interact during the session:

  • Join live classes or meetings from iPhone or iPad
  • Interact via text chat and two-way audio
  • View whiteboard content and shared applications
  • Use emoticons, hand raising, polls, breakout rooms
  • Connect directly from Blackboard on your mobile device, like Blackboard Mobile Learn

Watch this brief tutorial to see what participating in a session from a mobile device is like and download the mobile app!

6 Responses to Tech Support For Seminars

  1. Jas says:

    How do I access the archive?


  2. Monica Waterhouse says:

    Like Jas, I am having some trouble with the archives. Pathways from the menu at the top of the homepage don`t get me there. However, the link further down the homepage does.
    In any case, once I get there, I am able to see “Hilary Janks” talk when I click her link, but “Jack Richards” link does not seem to open properly in Quicktime. It is Richards’ talk on creativity that I am particularly interested in sharing with a group of ESL teachers in training. When and how can we access this recorded webinar? Thank you.


    • malbers2 says:

      Hi Monica,
      I’m sorry you are having trouble but I’m not sure why. Does your computer open mp4 files? I just opened Dr. Richards’ link and it seems to be working just fine. When you click on the title of the presentation, can you tell me what you see? Thanks!


  3. Monica Waterhouse says:

    Thanks for the quick reply. I have no trouble opening the “Hilary Janks” link to the mp4 file (it opens in Quicktime) nor other past presentations, so I think my computer is working ok. However, when I click the Richards link I get a white screen with the Quicktime “Q” logo in the centre. After a few seconds, instead of loading the mp4 file, I still have the white screen with Quicktime “Q” logo plus a question mark image superimposed overtop. Baffled.


    • malbers2 says:

      Hi Monica,

      I’m bewilderedThe file that was created for Dr. Richards used the same software as for Dr. Janks. Try clicking this link to see if it works: 10-2013/gclr_jack_richard_101313/ Sincerely,

      Peggy Albers, Ph.D. Professor, Language and Literacy College of Education MSE Department Georgia State University Atlanta, GA 30303 (email is the best way to contact me).

      Founder: Global Conversations in Literacy Research , free online web seminars presented by internationally recognized scholars in literacy.

      Co-editor, Language Arts (

      If you have questions about the Ph.D. program, please access our website that houses the FAQs.

      Please visit our Conversations in Doctoral Preparation website , a site that offers information about free online web seminars presented by Language and Literacy doctoral students.

      On 11/4/13 2:15 PM, “Global Conversations in Literacy Research”


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s